I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

Please allow 2 - 5 business days of processing and production time for your order to ship out.

HOW LONG IS THE SHIPPING TIME?

U.S orders will be shipped via USPS and International Orders will be shipped depending on the fulfillment center the product is from.

Average transit times to the United States from our domestic warehouse: 2-5 Business days

Average transit times to the United States from our international warehouse: 5 - 20 Business days. Average transit times to International: 15 - 45 Business days

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

You can select your preferred payment method at checkout.

• We accept secure payments for both local & international customers via Credit Cards, Debit Cards & PayPal.

Note that additional exchange fee may apply if your currency is other than US dollars.

RETURN + REFUND POLICY

• Due to the limited nature of the items we offer exchanges only and no refunds.
• Timing: Our return policy lasts until 7 days after the item is marked as delivered for damage or faulty goods.
• If a product gets damaged or was faulty upon a delivery - please reach out to us at support@lunarhouse.co 
• For exchanges, please email support@lunarhouse.co with the subject 'Exchanges' and include your order number, name and the reason for the return.
• We will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
• Please note that customers are responsible for shipping costs of returned items.
• When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the exchange.
• If the exchange is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.

WILL I RECEIVE A TRACKING NUMBER?

We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source for quality yet affordable products.

When you receive your tracking number, if you need help tracking your order you can go here.

International taxes might be applied depending on your country's taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

• The customs value is made up of:
• the price paid for the goods,
• the insurance cost,
• the shipping cost.